Afterpay Australia Pty Ltd (“we”, “us” and “our”) ABN 15 169 342 947, AFSL 527911 provides you with access to the Money by Afterpay Daily Account, the Money by Afterpay Savings Account/s, and associated debit card and payment facilities (collectively the “Products”) through our Money app. The Products are issued by Westpac Banking Corporation ABN 33 007 457 141, AFSL 233714.
We don’t charge you fees to use the Money app, so there’s no set-up or ongoing fees for the Products. Transaction fees may apply for the use of ATMs and are charged by the ATM operator. If you’d like further information in relation to costs, please contact us.
To make a complaint, please contact us via in-app messaging, our website form or writing to us at GPO Box 2269 Melbourne VIC 3000 Australia. Our Complaints Policy sets out how we handle complaints. If you are not satisfied with the outcome of your complaint after it has been through our internal disputes process, you can contact the Australian Financial Complaints Authority (“AFCA”) using the contact details listed below.
Email: [email protected]
Phone: 1800 931 678 (free call)
Post: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001.
You may be entitled to payment under the Australian Government’s Financial Claims Scheme. Payments under the scheme are subject to a limit for each depositor. Find out more at www.fcs.gov.au. You can also see the Account Terms and Conditions.
Under our arrangement with Westpac, we will receive a quarterly amount based on the accumulated total value of all funds held on deposit in the Daily Accounts.
You can contact us via the Money app using in-app messaging. Our website is https://www.moneybyafterpay.com
Any advice has been prepared without taking into account your objectives, financial situation or needs. So before acting on the advice, you should consider whether it’s appropriate to you, in light of your objectives, financial situation or needs.