By proceeding with online identity verification, you:
in accordance with these terms. If you do not wish to proceed, you can come into any Westpac branch and discuss options available to open an account that is suitable to your needs.
You confirm that you are authorised to provide the personal information presented, including details of your identity documents.
You also declare that:
Making a verification request
EAISS is a credit reporting body. We may ask EAISS to provide an assessment of whether your personal information matches (in whole or part) to personal information held by EAISS. We do this only for the purpose of verifying your identity as required under the AML/CTF Act. We may make this request directly to EAISS, or via Frankie, who may pass on your personal information to EAISS to conduct its assessment. Frankie may also pass on your personal information to Equifax as part of a verification request.
EAISS may prepare and provide a verification assessment to us. EAISS may use the personal information provided by Westpac, and the personal information held by EAISS (including personal information of other individuals) to prepare the verification assessment. Frankie may use the results of the verification assessments and will collect your personal information to assist with monitoring and improving their services (such as checking for systems outages and rectifying errors) and may share these results with Westpac.
Your personal information will be handled in accordance with the Privacy Act 1988 (Privacy Act). When making a verification request, your personal information is considered to be “credit information” under the Privacy Act.
We will disclose identity information (which is a type of credit information) about you to a credit reporting body to verify your identity by comparing your information against information held by that credit reporting body. The information that we disclose will consist only of your name, date of birth and residential address.
If you apply for consumer credit, we will also:
To ensure we are meeting our requirements and to allow the most up-to-date information to be considered as part of the application process and/or to verify your identity, we may be required to do any or all of these things on one or more occasions.
The privacy page of our website includes a “Statement of Notifiable Matters”. These are matters you should be aware of in relation to the use and disclosure of your credit information. This statement includes:
• details of the credit reporting bodies to which we are likely to disclose your credit information, the types of credit information we may give them and how this information will be used;
• your rights over your credit information, including how you can access and correct your information and make complaints;
• your rights to direct a credit reporting body to limit the use of your information for direct marketing purposes and what protections are available if you believe you are a victim of fraud; and
• information about our Credit Reporting Policy
You can call us on 132 032 or visit us in branch for a hard copy of the Statement of Notifiable Matters or our Credit Reporting Policy.
Equifax and/or EAISS own and/or manage the following databases:
Various State Government Authorities:
Note: The confirmation of your identity using credit information will not be recorded as an enquiry on your consumer credit report.